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Other Buyers in Massachusetts Have Requested

  • Define streamlined and efficient scheduling and forecasting process- Identify and avoid single points of failure with current scheduling process- Provide ability to capture actual capacity/activity data and incorporate into future forecasting process.- a - Human Resources - Other, Banking/Finance, Boston, MA
  • I have an small start up collection agency. I wish to have an auto-dialer that I can load in the debtor information and ask the debtor to respond with a committment to pay. I do not wish to have the call thrown to an agent at any time. I will provide a ca - CEO/President/Owner, Financial Services, Adams, MA
  • The estimated load of monthly incoming call would exceed 250000.Callers must be able to navigate a routing map interactively as a response to their dialed input.I want to retrieve the live feed of the information related to an incoming call instantly (pho - General Manager, Travel/Hospitality, Brookline, MA
  • We are a law firm specializing in debt collection and bankruptcy. We want to upgrade our current system (Verizon Centrex)to an ACD so that legal warnings may be issued automatically, and calls are routed to the correct operator. We MAY, in the futusre, - General Manager, Legal, Uxbridge, MA
  • i am looking for a system that will take incoming calls then disperse them to employee cell phones.For example there will be a message that will say for sales press 1 and for service press 2 and wich ever they press the call will go to the corresponding e - Partner/Principal, Manufacturing, Billerica, MA
  • Small marketing department of 5 to 10 part time staff. We have a VoIP phone system.We use ACT! to record the appointments that the callers schedule.We want reports for a call data.Who made calls...what calls they made...outcomes of calls, etc. - MIS/IT, Insurance, Braintree, MA
  • the functionalities we are definitely looking for are:1. forecasting based on historical volume data2. scheduling ability based on agent availability and preference.3. reporting4. ability for both managers and agents to use the system - Human Resources - Other, Banking/Finance, Boston, MA
  • I am starting a "Wake-Up Call Service." I am looking for a product that will make calls automatically at certain times. And make multiple calls at the same time(ex. if more than one person wants a 6:00am wake-up call). - CEO/President/Owner, Other Business Services, Mansfield, MA
  • Looking for a system we can purchase or using a service to manage dialer and send us leads generated from it. Looking for a way to put a message together and dial out to contacts with voice reponses email to use. - Other, Financial Services, Stoughton, MA
  • We already have IVR equipment working on DID and regular Trunks. We only want a way to obtain updated Do Not Call information to enter into our outdial program. - General Manager, Retail, Chicopee, MA
  • This is for a real estate business and we would like for it help with lead capture as well as be able to fax data to our prospects. - Sales/Business Development, Real Estate, Newburyport, MA
  • We are looking to route calls to available support personnel in offices around the world based upon availability and time of day. - General Manager, Computers - Software, Waltham, MA
  • i will like to know where i can purchase those minutes or if i can just make those calls from my computer and rhe system related - Sales/Business Development, Telecom/Utilities, Brockton, MA
  • looking for a flat rate per seat, small call center, starts with 3-4 seats in the beginning, may increase to 6 in a year - CEO/President/Owner, Travel/Hospitality, Boston, MA
  • Need Call center software for small office, multiple mailboxes with caller I.D. Run through a voice modem - Administrative Assistant, Other Business Services, Boston, MA
  • newspaper circulation customer service. Currently running on CCMIS system that is very out dated - General Manager, Entertainment/Media, Worcester, MA
  • We have a small but fast growing call center. I'm looking for forecasting/scheduling software. - Facilities/Operations, Advertising/Marketing/PR, Waltham, MA
  • looking for a voip solution. we currently use five9. please send information and pricing. - CFO, Other Business Services, Newton, MA
  • Outbound marketing of Internet Broadband Solutions. Inbound info and lead generation. - CIO, Information Services, South Hamilton, MA
  • Must handle DNC numbers, and leave message as per DNC legislation, and be simple - General Manager, Health Care, Waltham, MA
  • Functions on Nortel 2216 and 2616 sets; PBX is a Nortel 61C release 23. - Other, Health Care, Brighton, MA
  • This is a solution for the current company help desk. - MIS/IT, Construction/General Contracting, Boston, MA
  • prefer NOT to have VOIP connections! - Partner/Principal, Travel/Hospitality, Lexington, MA

Massachusetts (MA) Call Center Software

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